Privacy statement and cookies usage
The pages on the website (‘the “website”) are published by Investis Digital Limited (“Investis Digital”) on behalf of Just Group plc (“Just”, “us” or “we”).
This Privacy Statement sets out how Investis Digital and Just use any personal information that may be collected through your use of the website. Investis Digital and Just will only use your personal information as set out in this Privacy Statement.
When you visit this website, Investis Digital’s web server collects some basic information such as your internet service provider's domain name, which pages you accessed on the site and when. This information is used to analyse the use of the website to help guide improvements.
The only personally identifiable information collected will be information which has been knowingly provided by you. Examples of such information may include your name, mobile telephone number, email address, and occupation.
Any information collected will be used to send you the information you have requested.
The information will not be used for any other purpose unless agreed with you or in accordance with applicable laws and regulations. Nor will it be held for longer than necessary or shared with third parties. It will be stored securely at all times and at minimum it will be held for 6 months
Alert Service
If you register for the alert service, you will need to provide your name and email address. This information will be held by Investis Digital. Your personal data will be accessed by Investis Digital Corporate Communications PVT Ltd (a subsidiary of Investis Digital) from its premises in India for administration of the alert service. Investis Digital will ensure that your data is subject to appropriate safeguards, including relying on a recognised legal adequacy mechanism that it is treated securely and in accordance with our privacy policy.
By registering for the alerts, you consent to this use and transfer of your name and email address. The information will be used to provide the service to you and not for any other purpose unless agreed with you or in accordance with applicable laws and regulations.
If you do register for alerts, you can change your alert preferences or unsubscribe at any time by logging into the service.
Cookies
Investis Digital uses cookies in connection with visits to the website. Cookies are small pieces of information that can improve the functionality of websites. The cookies may be used for detecting what kind of device you have in order to present content in the best way, for a language switch, to allow information to be carried across web pages to avoid re-entering information and to speed up searches. The cookies used do not collect or store any personally identifiable information.
Your choices with respect to cookies
You have the choice to set your browser to accept all cookies, reject all cookies, notify you when a cookie is set and to delete cookies periodically.
For details on how to disable cookies in your browser, click here. For more information about cookies, including how to manage your browser settings to accept or refuse cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.
If you reject cookies you may lose some useful functionality and you may be unable to access certain parts of the website. If you don’t block or disable cookies or other similar technologies used on this website, you consent to the use of these technologies.
How are cookies used?
Some cookies are needed to make our website work and can’t be turned off, others are optional. In the table below we provide an explanation of what the cookie does, as well as the ability to provide or withdraw consent for it.
| Name | Description | Category | Expiry |
|---|---|---|---|
| AWSALBCORS | This cookie is managed by AWS and is used for load balancing. | Strictly necessary | 6 days |
| AWSALBTG | The "AWSALBTG" cookie contains a value that identifies the target group to which a user's request has been routed. | Strictly necessary | 7 days |
| AWSALBTGCORS | The "AWSALBTGCORS" cookie is also related to Amazon Web Services (AWS) and is an extension of the "AWSALBTG" cookie, which stands for AWS Application Load Balancer Target Group CORS (Cross-Origin Resource Sharing) cookie. | Strictly necessary | 7 days |
| ASP.NET_SessionId | ASP.Net_SessionId is a cookie used to identify the users' session on the server. The session used to store data in between off HTTP requests on server. | Strictly necessary | End of browser session |
| .ASPXAUTH | .ASPXAUTH is a cookie to identify if the user is authenticated( As user's identity has been verified) | Strictly necessary | End of browser session |
| NREUM | This cookie is generated by New Relic and this cookie is only created in browsers that do not support the Navigation Timing API | Strictly necessary | End of browser session |
| NRAGENT | NRAGENT cookie is created as a token handed out to an end user by "website-NAME" collector and cookie is set if user use Browser agent version v443 or lower. This cookie is used to communicate between the "Website's" collector aggregating end-user metrics and the agent(s) running in the associated web application. | Strictly necessary | End of browser session |
| AWSELB | AWS Classic Load Balancer creates load balancing cookie: used to map the session to the instance. | Strictly necessary | 1 day |
| AWSALB | Classic AWS load balancer first receives a request from a client, it routes the request to a target, generates a cookie named AWSALB that encodes information about the selected target, encrypts the cookie, and includes the cookie in the response to the client. | Strictly necessary | 1 day |
| _CookieConsent | _Cookieconsent cookie is a plugin used to comply with EU guideline | Strictly necessary | 90 days |
| __CookieConsentV300 | _Cookieconsent cookie is a plugin used to comply with EU guideline | Strictly necessary | 0 days |
| www-justgroupplc-co-uk#lang | Language related cookie | Strictly necessary | 0 days |
| _ga | Used to distinguish users. | Performance Cookies | 2 years |
| _gid | Used to distinguish users. | Performance Cookies | 24 hours |
| _gat | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_ <property-id>.</property-id> | Performance Cookies | 1 minute |
| _ga_9HR81ZN328 | This cookie helps website owners track and analyze user interactions on their websites. The "_ga_9HR81ZN328" cookie is used to distinguish unique users by assigning a randomly generated unique identifier to each visitor. | Performance Cookies | 729 days |
| AMP_TOKEN | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. | Performance Cookies | 30 seconds to 1 year |
| _ga_HDM6BN56JZ | The "_ga_HDM6BN56JZ" cookie is used to distinguish unique users by assigning a randomly generated unique identifier to each visitor. | Performance Cookies | 0 days |
| _gac_ | The "gac" cookie is another type of cookie associated with Google Analytics. It is a conversion tracking cookie that is used to track and store campaign-related information about website visitors. | Performance Cookies | 0 days |
| _ga_V1VQCPSY6V | The "_ga_V1VQCPSY6V" cookie is used to distinguish unique users by assigning a randomly generated unique identifier to each visitor. | Performance Cookies | 0 days |
| _ga_9HR81ZN328x | This cookie helps website owners track and analyze user interactions on their websites. The "_ga_9HR81ZN328" cookie is used to distinguish unique users by assigning a randomly generated unique identifier to each visitor. | Performance Cookies | 0 days |
| gclxxxx | Google conversion tracking cookie | Performance Cookies | 0 days |
| _utmb | The "_utmb" cookie stores a timestamp of when a user arrived on a website, and it's typically set to expire after 30 minutes of inactivity. If a user visit additional pages within that 30-minute timeframe, the cookie would be updated to reflect the current timestamp. | Performance Cookies | 0 days |
| _utma | The "_utma" cookie is used to distinguish unique visitors to a website. It generates a unique identifier for each user, which is then used to track their interactions and sessions on the website. This cookie helps Google Analytics provide accurate and aggregated data on visitor counts and user behavior. | Performance Cookies | 0 days |
| _lfa | The "_lfa" cookie is associated with the LiveChat service, which is a popular live chat and customer support software used by many websites. | Performance Cookies | 0 days |
| ajs_anonymous_id | The "ajs_anonymous_id" cookie is typically associated with the analytics.js library provided by the Segment platform. Segment is a customer data platform that allows businesses to collect, manage, and utilize data from various sources. | Performance Cookies | 0 days |
| _conv_r | The "_conv_r" cookie could be related to tracking and measuring the effectiveness of advertising campaigns. It may store information about the referral source or the specific campaign that led a user to visit a website. | Performance Cookies | 0 days |
| _dlt | When a user visits a website, they may be presented with a cookie consent banner or pop-up that allows them to accept or decline the use of cookies. If the user chooses to decline or manage their cookie preferences, the "_dlt" cookie is often set to remember their decision. | Performance Cookies | 0 days |
| ajs_group_id | The "ajs_group_id" cookie is used to identify a specific group or cohort of users. | Performance Cookies | 0 days |
| _Secure-3PSID | The purpose of the "_Secure-3PSID" cookie is to track user activity across websites that participate in Google's advertising network. It helps Google deliver targeted advertisements based on the user's browsing history and interests. | Performance Cookies | 0 days |
| _hjTLDTest | The purpose of the "_hjTLDTest" cookie is to check if the Hotjar tracking script can correctly track the domain and subdomain of the website. It helps ensure that Hotjar is accurately capturing user data and behavior across different domains and subdomains of a website. | Performance Cookies | 0 days |
| gaexp | The "gaexp" cookie is associated with Google Optimize, a website optimization and experimentation tool provided by Google. Google Optimize allows website owners to run A/B tests, multivariate tests, and personalization campaigns to improve user experiences and achieve specific goals on their websites. | Performance Cookies | 0 days |
| _D9J | Used for performance optimisation to match the request containing the the device attribtuion to the same edge node. | Performance Cookies | 0 days |
| anj | The "anj" cookie is used to track and deliver targeted advertisements to users across various websites that participate in the AppNexus/Xandr advertising network. It helps to identify unique users and collect information about their browsing behavior and interests. | Performance Cookies | 0 days |
| aam_uuid | The "aam_uuid" cookie is used to uniquely identify users and track their interactions across websites that utilize Adobe Audience Manager. It helps collect and synchronize user data, such as demographic information, interests, and online behaviors. | Performance Cookies | 0 days |
| _hluid | The purpose of the "_hluid" cookie is to uniquely identify users and track their interactions within the Help Scout platform. It helps maintain session information and personalize the user's experience during their support interactions. | Performance Cookies | 0 days |
| _abexps | The "_abexps" cookie is used to store information about the experiments and variations that a user is exposed to during their visit to a website. | Performance Cookies | 0 days |
| _Secure-3PAPISID | The "_Secure-3PAPISID" cookie is associated with Google's advertising services. It is a third-party cookie that is used for tracking and targeted advertising purposes. | Performance Cookies | 0 days |
| _utmc | The "_utmc" cookie was previously used in conjunction with the "_utmb" cookie to determine the duration of a user's visit to a website. | Performance Cookies | 0 days |
| AID | The "AID" cookie is set when you visit a website that uses Google's advertising services or displays Google ads. It helps collect information about your browsing behavior and interests across different websites to deliver targeted advertisements. | Performance Cookies | 0 days |
| _fbp | The "_fbp" cookie is used to track user interactions and conversions that occur on websites that have implemented Facebook Pixel. It helps attribute actions such as purchases, sign-ups, or other desired actions to specific Facebook ads or campaigns. | Performance Cookies | 0 days |
| _hssc | The "_hssc" cookie is associated with the HubSpot marketing platform. HubSpot provides a suite of marketing, sales, and customer service tools for businesses. | Performance Cookies | 0 days |
| _hjAbsoluteSessionInProgress | The "_hjAbsoluteSessionInProgress" cookie is used by Hotjar to detect whether a user's visit is included in the data sampling defined by the website's Hotjar tracking script. It helps ensure accurate data representation and prevents multiple recordings or interactions from being counted as separate sessions. | Performance Cookies | 0 days |
| ANID | The "ANID" cookie is associated with Google's advertising services. It is a third-party cookie used for tracking and targeted advertising purposes. | Performance Cookies | 0 days |
| _hjIncludedInPageviewSample | The "_hjIncludedInPageviewSample" cookie is used by Hotjar to determine whether a user is included in the sampling for generating pageview heatmaps. | Performance Cookies | 0 days |
| _hstc | The "_hstc" cookie is used by HubSpot to track website visitors. It helps to identify unique visitors and keep track of their interactions across multiple sessions. The cookie stores a unique identifier that is associated with each visitor and is used to distinguish one visitor from another. | Performance Cookies | 0 days |
| _conv_v | The "_conv_v" cookie is commonly associated with the Google Ads conversion tracking feature. When a user clicks on a Google Ads advertisement and lands on a website, this cookie is set to track and measure conversions resulting from that advertisement. | Performance Cookies | 0 days |
| _ssid | The “SSID” cookie is used to play YouTube videos embedded on the website. | Performance Cookies | 0 days |
| _Secure-3PSIDCC | The "_Secure-3PSIDCC" cookie is set when you visit a website that uses Google's advertising services or displays Google ads. It helps collect information about your browsing behavior and interests across different websites to deliver personalized advertisements. | Performance Cookies | 0 days |
| _qca | The "_qca" cookie is used by Quantcast to collect and track anonymous information about website visitors. | Performance Cookies | 0 days |
| _atuvc | The "_atuvc" cookie is used by AddThis to track the usage of the social sharing buttons on a website. It counts the number of times a webpage has been shared using the AddThis sharing buttons and provides an aggregated total for each social media platform. | Performance Cookies | 0 days |
| _hjid | The "_hjid" cookie is used by Hotjar to uniquely identify a user's session on a website. It helps Hotjar associate user interactions with a unique identifier, allowing it to track and analyze user behavior across multiple pages and sessions. | Performance Cookies | 0 days |
| APISID | The "APISID" cookie is used to store unique identifiers that help Google track and analyze user activity across different websites. It is primarily used for advertising purposes, such as delivering targeted ads and measuring the effectiveness of advertising campaigns. | Performance Cookies | 0 days |
| _uetvid | The "_uetvid" cookie is used by Microsoft Advertising to track and store a unique identifier for each user. | Performance Cookies | 0 days |
| _utmt | The "_utmt" cookie is used to control the request rate to the Google Analytics service. It is set by the Google Analytics tracking code to manage and limit the number of requests sent to the Google Analytics servers, ensuring efficient and accurate data collection. | Performance Cookies | 0 days |
| _conv_s | The "_conv_s" cookie is used to track and measure conversions that occur as a result of Google Ads campaigns. When a user clicks on a Google Ads advertisement and lands on a website, this cookie is set to track and attribute the conversion back to the specific ad click. | Performance Cookies | 0 days |
| ajs_user_id | The "ajs_user_id" cookie is associated with the Amplitude analytics platform. Amplitude provides businesses with tools to analyze user behavior and track various metrics to improve their products and services. | Performance Cookies | 0 days |
| _hjIncludedInSessionSample | The "_hjIncludedInSessionSample" cookie is used by Hotjar to determine if a user's session is included in the data sampling for analytics purposes. Hotjar samples a portion of user sessions to provide aggregated insights about user behavior on a website. | Performance Cookies | 0 days |
| _hssrc | The "_hssrc" cookie is used by HubSpot to determine the source of traffic to a website. It helps track the origin of a visitor's session, such as whether they arrived at the website through a search engine, a referral link, or a direct visit. | Performance Cookies | 0 days |
| 1P_JAR | The "1P_JAR" cookie is used to collect information about how visitors use a website and helps Google tailor ads to the user's interests. It can track the user across different websites that utilize Google services, such as Google Analytics and Google Ads. | Performance Cookies | 0 days |
| VISITOR_INFO1_LIVE | This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface. | Targeting Cookies | 0 days |
| _gat_ | Google Analytics Cookies | Targeting Cookies | 0 days |
| _gat_UA | Google Analytics Cookies | Targeting Cookies | 0 days |
| YSC | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Targeting Cookies | 0 days |
| CONSENT | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Targeting Cookies | 0 days |
| __cf_bm | This is a CloudFoundry cookie | Strictly necessary | End of browser session |
| _cfuvid | The _cfuvid cookie is set on a user’s browser to assign them a unique ID in addition to identifying them through their IP address. Without this cookie, visitors to a site will be recognized as the same user if they share the same IP, and any data collected will be shared for all users with that IP. | Strictly necessary | End of browser session |
The types of cookies used
We use both first and third party cookies on this site.
First party cookies are set by the digital platform you’re using and aren’t shared elsewhere. Often these cookies are used to remember information about how you used a platform.
Third party cookies are placed on your device by a website outside the one you’re on. For example, if you use a social media ’share’ button on a website, the social network (like Facebook) will put a cookie on your device so they know what you’ve liked. If you want to control how third parties can use your data then you need to set your privacy choices on their site.
Google Analytics
The website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (described above) to collect anonymous aggregated statistics which helps with analysis to understand how users use the website. The information generated by the cookie about use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about your use of the website by Google in the manner and for the purposes set out above.
Sharing tools
This website may use sharing tools. Sharing tools allow you to share content through social networks such as Facebook or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site's cookie policy.
Other websites
This website may contain links to enable you to easily visit other websites. We may not have control over any such other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and they are not governed by this Privacy Statement. You should exercise caution and look at the privacy statement or policy applicable to the website in question.
Information security
You should be aware that transmission of information via the internet is not completely secure. Although we and Investis Digital try to protect your personal information, the security of your data transmitted to the website cannot be guaranteed and therefore any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will use your information for the purposes for which it was given and in line with applicable legislation.
Your rights to your personal information
You have options and choices over how we use your personal information. In terms of your rights, you can:
Request to see the personal information we hold on you.
- Request your data to be corrected or erased where appropriate.
- Restrict/object to the processing of your personal data whilst we investigate your concern.
- In certain circumstances, where your request relates to data you provided to us and where technically possible, you may request to receive your personal data in a commonly used electronic format or send the data in that format to another provider.
- Withdraw your consent to certain processing activities at any time.
- Right to object to automated decision making
Requests for your personal information shall be provided free of charge. However, where requests are repetitive, or manifestly unfounded or excessive, we may charge you a reasonable fee to cover the administrative costs of providing the information, or may refuse to act on the request
If you have any questions or comments about this privacy policy or our practices, or if you wish to make a request or exercise any of your rights, you can contact us:
- By email at: [email protected]
- By telephone on: 01737 233288
- By writing to us at: Data Protection Officer, Just Group plc, Enterprise House, Bancroft Road, Reigate, Surrey, RH2 7RP
If you remain unhappy with a response you receive from us, you can also refer the matter to the Information Commissioner's Office